Getting a "Common Language Runtime" error dialogue when launching Cleaner XL?

 

Applies to: cleaner™ XL (SP2) 6.0.2 for PC cleaner™ XL (SP1) 6.0.1 for PC

Issue

Why do I get a "Common Language Runtime Debugging Services" error dialogue whenever trying to launch cleaner XL?

Solution

This problem occurs if you have the Microsoft .NET Frameworks version 1.1 installed on your system. To verify the version you have installed:

1. Go to your Control Panel > Add/Remove Programs
2. Check the list of installed programs
3. Look for "Microsoft .NET Framework"
4. Check the version number listed there.

To resolve this issue, you need to reinstall version 1.0 of the .NET package.

Note: There is no need to uninstall .Net version 1.1 - both versions can reside on your system. Insert your cleaner XL CD

1. Browse to the "3rd party extras" folder
2. Run the dotnetfx.exe file

If you did not purchase a cleaner XL CD, please contact Discreet Technical Support for assistance or call:
Toll free within North America: 1.877.347.2733
Global: 1.514.954.7550

Alternately, you can download the .Net version 1.0 directly from the Microsoft web site.